Knowing, Forgetting and Learning Once Again: Knowledge Consolidation in Service Organizations
نویسندگان
چکیده
How organizations create, transfer, and retain knowledge has been the focus of intensive investigation by management researchers for some time. However, one aspect of the dynamics of knowledge – forgetting – has received comparatively little attention. In this article, we discuss the role of forgetting in the dynamics of organizational knowledge. Based on an exploratory, multiple case study of learning in international strategic alliances, we explore the concept of organizational forgetting and relate it to knowledge transfer, knowledge creation and organizational memory. We argue that forgetting is the necessary counterpart of learning, and that attempts to manage knowledge must also include attempts to manage forgetting. Knowing, forgetting and learning once again: knowledge consolidation in service organizations
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